Service Request

Undercover Systems schedules repairs every couple of months between installation shipments. In order to serve you better and more quickly, please read the following paragraph carefully:

 

The leaking area(s) need to be marked with masking or painters tape. This is a crucial step that must be done. It would be virtually impossible for the crew to find the leaks on a dry day, which would be the difference between removing the entire system (up to 5 hours), or just removing a few panels (as little as 15 minutes). Without this step being done, we cannot send a crew. If the crew arrives and the leaks are not marked, there will be a $150 charge and the repair will have to be rescheduled.

Repairs will take place starting at 8 AM each scheduled day. There is no guarantee that your repair will be done on these days, as it is difficult to assess beforehand how long each site will take. If the crew cannot get to everyone, you will be notified by the office and the dates will be scheduled another time.

 

Thank you for your patience and your part in helping us get these repairs done properly and efficiently!